RESOURCES FOR RESIDENTS/FELLOWS

1) Call Aetna EAP at 1-866-568-7554.

  • If it is your first time using your EAP benefits, Aetna will build a file with your name, contact information and preferences. This file is separate and inaccessible by Banner. It is only accessible by Aetna EAP personnel to provide the appropriate service.

2) You will indicate if you prefer to meet with a counselor/psychologist in-person or via telehealth. If you prefer to meet via telehealth, you will be transferred to Arcadian Tele-Psych. Let them know that you will be using you “Aetna Resources for Living” EAP benefits.

  • Arcadian Tele-Psych will set an appointment with you and handle everything else with the insurance benefits.
  • If you prefer to meet a counselor or psychologist in-person, the Aetna EAP personnel will assist in providing a list of mental health provider contacts in your preferred zip code. Once they provide the list, you will call any mental health provider on the list to set-up an appointment. Once you have set-up an appointment with the counselors/psychologist, you will call “Aetna Resources for Living” EAP Benefits (1-866-568-7554) to get an authorization code. You will bring the authorization code/form to the session. The mental health provider will then work with Aetna for billing. You will not be expected to pay anything after the session(s).  

EAP current counselor map (Please note that Aetna can provide a larger list of providers when you call the Resources for Living number above).

 

On-Site and Tele-therapy: Neuro-Psychology

The Neuropsychology team at BUMCP is available to residents for therapy. The directions on how to set-up an appointment are below. The team is willing to accommodate after business hours for house-staff. Neuropsychologists are highly trained individuals who understand the experience of house-staff and are available near BUMC-P. A few of the providers are on EAP while all others should be covered under Banner Insurance. You can ask the scheduler to check prior to attending an appointment.

There are two options to schedule an appointment:

  1. Email to Balcerzak, Luci I Luci.Balcerzak@bannerhealth.com directly.
  2. Call 602-908-8335. Communication will be generated to the providers to get that person scheduled via their preferred method. The phone call option also allows the individual patients to call in directly if needed.

Please allow 1 business day for scheduling responses.

Include the following when contacting our team:

  1. Type of patient (Resident, staff, community patient, etc.)
  2. Referral reason (ie. Insomnia, anxiety)
  3. Patient contact info
  4. Type of visit being requested
  5. Available hours for appointment (if they need to be seen outside of normal business hours we will accommodate)

The Banner Choice Plus Plan is the most common health insurance selected by residents and the following information pertains to this plan. It is administered by Banner Plan Administration. $25 copay per PCP visit, $50 copay per specialist visit.

Telephone: (480) 684-7070 in the Phoenix area, or (800) 827-2464 for all other areas

Email: Benefits@BannerHealth.com Websites: www.BannerHealthPlans.com 

Police: 9-1-1 (emergent); 602-262-6151 (non-emergent)

Banner Security: 602-747-4400

24-Hour Crisis Hotline(s)

            Maricopa County: 602-222-9444

            National:1-800-273-8255

            Text: 741-741

Sexual Assault Hotline: 480-736-4949

Substance Use/Treatment: 1-800-662-4357

Registered dietitians are available to provide individual nutrition consultations to Banner Health employees free of charge. A nutrition and wellness plan will be determined based upon the individual’s health goals and health history.

To schedule appointment, contact the ECHO Prevention and Wellness Department 480-684-5040 or email ECHOPreventionandWellness@BannerHealth.com

$20 copay per visit for up to 20 visits per year.

To find a contracted ASH Group provider visit health plan’s website;  http://www.ashlink.com/ash/banner or call ASH Group Customer Service at 800-678-9133

$20 copay per visit for outpatient physical, occupational, and speech therapy services.

Telephone: (480) 684-7070 in the Phoenix area, or (800) 827-2464 for all other areas

The AbleTo program provides personalized therapy and coaching to help you feel better and get better. All 
sessions are confidential and conducted via phone or video chat from the comfort, privacy, and convenience of your own home. The 8-week long program is scheduled at a time that works for you, day or night. This program is made available to you through Aetna. The services are covered under your health plan. 

To find out more information or to schedule an appointment, visit Able To.com/Aetna or call 1-844-330-3648.

Banner Spiritual Care: 602-201-7855

As a Resident/Fellow, you also have access to the UA online library resources and will need your UA NetID and password. 

In order to access the University of Arizona Health Sciences Library on the Phoenix Biomedical Campus, you will need to request an access badge. Badge photographs are taken on the Phoenix Biomedical Campus, 550 E. Van Buren Street. Please check-in with Security at the front desk and have your UA Employee ID number with you.

IMPORTANT: You must first contact Debbi Taylor with the Graduate Medical Education Office,Deborah.Taylor2@bannerhealth.com or (602) 839-3808, so that she can submit a work order for your badge. 

Access Badge Walk-in Times:

            Tuesday           9:00a – 12:00p

            Thursday          12:00p – 3:00p

You can also make an access badge appointment by calling Melonie Martinez, Office Specialist, at (602) 827-2758, if you need to request an appointment outside of the walk-in times. 

House Staff Gym

Available in the Residency Downtime in Tower 2, Pod 12-D at Banner University Medical Center Phoenix. Treadmills, exercise bicycles, free weights, yoga room, and weight machines available. Open 24/7 and free for resident use.

Banner ECHO Employee Wellness Gym
Open gym times are Mon/Wed/Fri from 4:30p.m. - 9p.m. and Tues/Thur from 5:30a.m. - 9p.m.  Included in the membership, access to the Treadmills, Bikes, Cross Trainers, Elliptical Trainer, Stair Stepper, Strength Machine, Free Weights, Stretching Area, and changing room with showers.  Any ECHO Group Fitness Classes offered are included with the membership. The cost for the gym is $50 per year.

For more information, contact the ECHO Prevention and Wellness Department 480-684-5040 or email ECHOPreventionandWellness@BannerHealth.com

House Staff Human Resources Contact: 520-694-4231

Your well-being as a resident/fellow is vital to a patient's outcome. Assess your well-being and compare your results nationally.

The University of Arizona / Banner Health invites you to participate in the Resident/Fellow Well-Being Index. This validated tool is an opportunity to help you better understand your overall well-being and areas of risk compared to other resident / fellows across the nation, as well as provide access to local and national resources.

It's important to note, this tool is 100% anonymous - your information and score are private and your individual score will not be shared with University of Arizona / Banner Health, or anyone for that matter!

Setting up an account is easy and completing the Index takes less than one minute.

Assess Your Well-Being Online:

 

https://www.mywellbeingindex.org/signup

 

Invitation Code: House Staff


Download the Well-Being Index Mobile App

 

Invitation Code: House Staff

 

 

Head Space (Free Subscription: Meditation App):

https://www.headspace.com/health-covid-19

Supportive:

(Free Online Tele-Counseling)

https://www.supportiv.com/blog/health-workers-covid-19

Calm App: 

The Calm app Free resources. https://blog.calm.com/take-a-deep-breath

Yoga GLO:

Free yoga classes online - created by the owners of YOGA OASIS in Tucson

https://glo.com/fromourhearts?fbclid=IwAR1Ae0hfklTLZPUyY7wIZHB5qDCy2AcOiZAYVG_uywKEnSaC3OxXmb3pFUM

Down Dog App:

Yoga app free until July 1, 2020  https://apps.apple.com/us/developer/yoga-buddhi-co/id983693693

10% Happier:

(FREE for 6 months for healthcare providers)

Write to: care@tenpercent.com 

Instructions: https://www.tenpercent.com/

 

Ways to talk about and process the experience (Banner Resources)

  1. Individual counseling (via tele-health) Mon-Friday 6a-9a, 11a-2p and 6p-9pm. Go to https://ecm.r3continuum.com/shifts/265612/service_recipient_schedules?service_recipient_code=ldslwwwz and book a 15 minute session with the Consultant.  Dial the conference line (888) 248-3147.  Enter the individual room number 9108
  2. Meditation in the chapel (15 min)- Monday- Friday 9am, 11am, and 1pm.
  3. Individual: Continue your EAP individual counselling (See mental health resources in tab above)
  4. Group Talk2Me: These are just phone calls and is with a group that is broad (nursing, medical staff/faculty, other employees, etc).  There are facilitators but how much you contribute vs listen is up to you.
  5. TALK2Me sessions: For staff needing a way to talk about challenges as a caregiver during this trying time, there are after-shift call-in group discussions available with trained team members with CANDOR experience facilitating. 
  • Morning:
  • 6:45AM (AZ Time): +1 (480) 378-7231, 29072216#
  • 7:45AM (AZ Time): +1 (480) 378-7231, 493894220#
  • Evening:
  • 6:45PM (AZ Time): +1 (480) 378-7231, 819271001#
  • 7:45PM (AZ Time): +1 (480) 378-7231, 609317100#
  1. Group (GME specific) Wellness Chats with Dr. Drane: Wednesdays 4-5pm and Fridays 12-1pm
  2. Banner wellness app