We encourage our residents and fellows to establish care with a Primary Care Physician (PCP) early on in their Graduate Medical Education career. This will make it easier to attend annual physicals and any necessary check-ups in a timely fashion. Two on-site options are below; the third and fourth options will assist residents and fellows in finding a provider located off of our campus.

  1. Banner – UMC Phoenix Family Medicine Clinic (PDF), 602-839-4567.
  2. Banner – UMC Phoenix Internal Medicine Clinic (PDF), 602-839-3927.
  3. Banner Aetna Online Portal.
  4. Banner Health App (Apple and Android).
  5. House Staff Recommended Providers list

  6. Submit a Recommended Provider for other House Staff

1) Call Aetna EAP at 1-866-568-7554.

  • If it is your first time using your EAP benefits, Aetna will build a file with your name, contact information and preferences. This file is separate and inaccessible by Banner. It is only accessible by Aetna EAP personnel to provide the appropriate service.

2) You will indicate if you prefer to meet with a counselor/psychologist in-person or via telehealth. If you prefer to meet via telehealth, you will be transferred to Arcadian Tele-Psych. Let them know that you will be using you “Aetna Resources for Living” EAP benefits.

  • Arcadian Tele-Psych will set an appointment with you and handle everything else with the insurance benefits.
  • If you prefer to meet a counselor or psychologist in-person, the Aetna EAP personnel will assist in providing a list of mental health provider contacts in your preferred zip code. Once they provide the list, you will call any mental health provider on the list to set-up an appointment. Once you have set-up an appointment with the counselors/psychologist, you will call “Aetna Resources for Living” EAP Benefits (1-866-568-7554) to get an authorization code. You will bring the authorization code/form to the session. The mental health provider will then work with Aetna for billing. You will not be expected to pay anything after the session(s).  

Aetna Resources for Living: Username: Banner Password: EAP

You can use an online search tool to identify the Employee Assistance Program (EAP) providers. Or you can call Aetna Resources for Living call and they can help you find a nearby provider. Either way, be sure to call your EAP toll-free number before seeing an EAP provider (1-866-568-7554). An Aetna representatives will confirm that the provider you’d like to see is in-network and authorize your sessions. If you don’t call first for authorization, you'll be responsible for the full cost.

To find in-network EAP providers near you:

  • "Go to provider search"
  • Under "Continue as a guest," enter your home zip code, city, county or state.
  • Adjust the slide bar to the number of miles away from your home you’d like to look for providers.
  • Click "Search."
  • Type in "Employee Assistance Program" in the search field for Select a Plan
  • Select "Employee Assistance Program Must call EAP for Authorization #"
  • Click "Continue."
  • On the next page, select "Behavioral Health."
  • Select "Employee Assistance Program."
  • Choose a topic or click on "All EAP Professionals" for a complete list.
  • You'll see a list of providers.

Remember, you must call your EAP toll-free number before seeing an EAP provider or you’ll be responsible for the cost of services (1-866-568-7554). Consider contacting your behavioral health insurance ((855) 788-5803) to ensure the provider is in-network there as well. That way, if you wish to continue care beyond the covered EAP sessions, you’ll get in-network rates. Going in-network ensures providers have met your insurer’s criteria and helps you save on overall costs.

For specific questions on you behavioral health benefits call: (855) 788-5803

For more detailed information about Aetna Resources for Living and your benefits: 

  1. House Staff Recommended Providers list

  2. Submit a Recommended Provider for other House Staff

Police: 9-1-1 (emergent); 602-262-6151 (non-emergent)

Banner Security: 602-747-4400

24-Hour Crisis Hotline(s)

            Maricopa County: 602-222-9444


            Text: 741-741

Sexual Assault Hotline: 480-736-4949

Substance Use/Treatment: 1-800-662-4357

The Banner Choice Plus Plan is the most common health insurance selected by residents and the following information pertains to this plan. It is administered by Banner Plan Administration. $25 copay per PCP visit, $50 copay per specialist visit.

Telephone: (480) 684-7070 in the Phoenix area, or (800) 827-2464 for all other areas

Email: Websites: 

House Staff Human Resources Contact: 520-694-4231

Banner Spiritual Care: 602-201-7855

Registered dietitians are available to provide individual nutrition consultations to Banner Health employees free of charge. A nutrition and wellness plan will be determined based upon the individual’s health goals and health history.

To schedule appointment, contact the ECHO Prevention and Wellness Department 480-684-5040 or email


To find a contracted  provider visit

$20 copay per visit for outpatient physical, occupational, and speech therapy services.

Telephone: (480) 684-7070 in the Phoenix area, or (800) 827-2464 for all other areas

The AbleTo program provides personalized therapy and coaching to help you feel better and get better. All 
sessions are confidential and conducted via phone or video chat from the comfort, privacy, and convenience of your own home. The 8-week long program is scheduled at a time that works for you, day or night. This program is made available to you through Aetna. The services are covered under your health plan. 

To find out more information or to schedule an appointment, visit Able or call 1-844-330-3648.

As a Resident/Fellow, you also have access to the UA online library resources and will need your UA NetID and password. 

In order to access the University of Arizona Health Sciences Library on the Phoenix Biomedical Campus, you will need to request an access badge. Badge photographs are taken on the Phoenix Biomedical Campus, 550 E. Van Buren Street. Please check-in with Security at the front desk and have your UA Employee ID number with you.

IMPORTANT: You must first contact Debbi Taylor with the Graduate Medical Education Office, or (602) 839-3808, so that she can submit a work order for your badge. 

Access Badge Walk-in Times:

            Tuesday           9:00a – 12:00p

            Thursday          12:00p – 3:00p

You can also make an access badge appointment by calling Melonie Martinez, Office Specialist, at (602) 827-2758, if you need to request an appointment outside of the walk-in times. 

House Staff Gym

Available in the Residency Downtime in Tower 2, Pod 12-D at Banner University Medical Center Phoenix. Treadmills, exercise bicycles, free weights, yoga room, and weight machines available. Open 24/7 and free for resident use.

Banner ECHO Employee Wellness Gym
Open gym times are Mon/Wed/Fri from 4:30p.m. - 9p.m. and Tues/Thur from 5:30a.m. - 9p.m.  Included in the membership, access to the Treadmills, Bikes, Cross Trainers, Elliptical Trainer, Stair Stepper, Strength Machine, Free Weights, Stretching Area, and changing room with showers.  Any ECHO Group Fitness Classes offered are included with the membership. The cost for the gym is $50 per year.

For more information, contact the ECHO Prevention and Wellness Department 480-684-5040 or email

Your well-being as a resident/fellow is vital to a patient's outcome. Assess your well-being and compare your results nationally.

The University of Arizona / Banner Health invites you to participate in the Resident/Fellow Well-Being Index. This validated tool is an opportunity to help you better understand your overall well-being and areas of risk compared to other resident / fellows across the nation, as well as provide access to local and national resources.

It's important to note, this tool is 100% anonymous - your information and score are private and your individual score will not be shared with University of Arizona / Banner Health, or anyone for that matter!

Setting up an account is easy and completing the Index takes less than one minute.

Assess Your Well-Being Online:


Invitation Code: House Staff

Download the Well-Being Index Mobile App


Invitation Code: House Staff



Head Space (Free Subscription: Meditation App):


(Free Online Tele-Counseling)

Calm App: 

The Calm app Free resources.

Yoga GLO:

Free yoga classes online - created by the owners of YOGA OASIS in Tucson

Down Dog App:

Yoga app free until July 1, 2020

10% Happier:

(FREE for 6 months for healthcare providers)

Write to: 



Ways to talk about and process the experience (Banner Resources)

  1. Individual counseling (via tele-health) Mon-Friday 6a-9a, 11a-2p and 6p-9pm. Go to and book a 15 minute session with the Consultant.  Dial the conference line (888) 248-3147.  Enter the individual room number 9108
  2. Meditation in the chapel (15 min)- Monday- Friday 9am, 11am, and 1pm.
  3. Individual: Continue your EAP individual counselling (See mental health resources in tab above)
  4. Group Talk2Me: These are just phone calls and is with a group that is broad (nursing, medical staff/faculty, other employees, etc).  There are facilitators but how much you contribute vs listen is up to you.
  5. TALK2Me sessions: For staff needing a way to talk about challenges as a caregiver during this trying time, there are after-shift call-in group discussions available with trained team members with CANDOR experience facilitating. 
  • Morning:
  • 6:45AM (AZ Time): +1 (480) 378-7231, 29072216#
  • 7:45AM (AZ Time): +1 (480) 378-7231, 493894220#
  • Evening:
  • 6:45PM (AZ Time): +1 (480) 378-7231, 819271001#
  • 7:45PM (AZ Time): +1 (480) 378-7231, 609317100#
  1. Group (GME specific) Wellness Chats with Dr. Drane: Wednesdays 4-5pm and Fridays 12-1pm
  2. Banner wellness app